Shipping policy

Thank you for shopping with SoapBloom. We aim to make ordering simple by providing free worldwide shipping on our products.

1. Shipping Cost

SoapBloom provides FREE standard shipping worldwide.

Customers are not charged a standard shipping fee for eligible orders placed through our store.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery times are estimates and begin after the order has been processed for shipment.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, public holidays, weather, and other circumstances outside our reasonable control.

3. Order Processing

After you place an order, it may require processing and verification before shipment.

Once the order has been prepared and transferred to the applicable shipping carrier, available tracking information may be provided to you.

4. Worldwide Delivery

We aim to ship to customers worldwide.

In limited circumstances, delivery to certain destinations may be unavailable because of carrier restrictions, local regulations, sanctions, logistical limitations, or other circumstances outside our control.

If we cannot fulfill an order because delivery to the destination is unavailable, we will contact you and provide an appropriate resolution, including a refund where applicable.

5. Tracking

When tracking is available for your shipment, tracking details may be provided by email or through the order information associated with your purchase.

Tracking information may take some time to update after a parcel is transferred to the carrier.

6. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

If you discover an error in your shipping address, contact support@soapbloom.store as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once processing or shipping has begun.

7. Delayed Orders

Although most orders are expected to arrive within the estimated delivery period, occasional delays may occur.

Possible causes include:

  • Customs inspections;
  • Carrier disruptions;
  • Severe weather;
  • High-volume shopping periods;
  • Public holidays;
  • Transportation disruptions; or
  • Other events outside our reasonable control.

If your shipment is significantly delayed, please contact our customer support team so we can assist you.

8. Lost or Missing Packages

If tracking indicates a delivery issue or you believe your parcel has been lost, contact us at support@soapbloom.store.

We will review the available shipment information and work with you toward an appropriate resolution.

9. Customs, Duties, and Taxes

International shipments may be subject to local customs requirements, taxes, duties, or import charges depending on the destination country.

Where such charges are not collected at checkout, responsibility for them will be determined by applicable local laws and customs requirements.

10. Contact Us

For shipping assistance:

SoapBloom
Email: support@soapbloom.store
Phone: (250) 596-2884
Address: 271 Laurel Cres, Prince George, BC V2N 1K4, Canada