Refund policy

At SoapBloom, customer satisfaction is important to us. We want you to feel comfortable when shopping with us, which is why eligible purchases are covered by our 30-day free return and refund policy.

Please review the terms below before requesting a return.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally:

Be returned within the 30-day return period;
Be in its original condition, except for reasonable inspection;
Include the original packaging and accessories where applicable; and
Be accompanied by proof of purchase or a valid SoapBloom order number.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

2. Free Returns

SoapBloom provides free returns for eligible purchases covered by this policy.

Before returning any product, please contact us at support@soapbloom.store. Our customer support team will review your request and provide return instructions.

Please do not send a product to our business address without first receiving return instructions from us, as the appropriate return destination may differ.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially different from the item you ordered, contact us as soon as reasonably possible at support@soapbloom.store.

Please provide:

Your order number;
A description of the issue; and
Photographs of the product and packaging where reasonably necessary to assess the problem.

Once reviewed, we will provide an appropriate resolution, which may include a replacement or refund.

4. Refunds

Once an eligible return has been received and inspected, or when we otherwise approve a refund, we will notify you.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, payment provider, and other financial processing systems.

5. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@soapbloom.store.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing or has been shipped, we may be unable to cancel it. In that situation, you may request a return after receiving the order, subject to this policy.

6. Exchanges

If you would like a different product, color, or variation, please contact our customer support team. Depending on product availability and the circumstances, we may arrange an exchange or ask you to return the original item and place a new order.

7. Exceptions

Certain products may not be eligible for return where required or permitted by applicable law, including products that cannot reasonably be resold for hygiene or safety reasons after use.

Any product-specific return restriction will be disclosed where applicable.

This does not affect your rights regarding defective, damaged, incorrectly supplied, or otherwise non-conforming products under applicable consumer protection laws.